The examples below provide insight into how other Good or Outstanding rated services are succeeding in this area of inspection.
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Embedding making safeguarding personal
The service embedded the principles of Making Safeguarding Personal, ensuring people's views, experiences and preferences were at the heart of safeguarding decisions. Staff worked closely with individuals to understand what feeling safe meant to them and tailored support to reflect their personal goals and circumstances. For example, people were supported to build confidence and develop strategies to access the community safely. Where appropriate, thorough risk assessments and agreed safety plans enabled people to go out independently while managing potential risks. This personalised approach balanced safeguarding with positive risk-taking, promoting independence, dignity and choice without compromising people's safety.
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Care provider: Catherine Tam Agency
Date published: July 2026
Using the Herbert Protocol to keep people safe
The service proactively used the Herbert Protocol to help protect people who were at increased risk of going missing. Staff worked with one person and their relative to complete the protocol, ensuring key information such as a recent photograph, medical details, favourite places and daily routines was readily available. This meant that, if the person went missing, the police could immediately access essential information and begin searching without delay. By adopting this nationally recognised approach, the service demonstrated a proactive commitment to safeguarding, helping to reduce risk while supporting people to maintain their independence as safely as possible.
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Care provider: JCT 微微草视频 Care Consulting Ltd Trading as Visiting Angels West Leicestershire
Date published: June 2026
Personalising safeguarding to promote independence
The service took a highly personalised approach to safeguarding, ensuring people felt safe in ways that reflected their individual experiences, preferences and past trauma. Rather than applying standardised approaches, the management team developed bespoke, choice-led risk assessments that balanced positive risk-taking with protection from harm. For example, staff worked with one person to identify strategies that reduced potential triggers for trauma and distress while travelling. This enabled the person to continue accessing the services, facilities and activities of their choice safely, demonstrating how safeguarding was used to promote independence and wellbeing rather than unnecessarily restricting people's lives.
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Care provider: The Old Orchard
Date published: June 2026
Reducing restrictive practices through personalised support
The service supported every person to reduce their reliance on restrictive practices by using personalised, proactive approaches that promoted independence and emotional wellbeing. One person had previously required mechanical restraint because they engaged in serious self-harming behaviours when distressed. Through the staff team's detailed understanding of the person's sensory needs, consistent communication and calm, person-centred approach, they were able to identify and respond to the underlying causes of distress. As a result, the person no longer harmed themselves and no longer required mechanical restraint to keep them safe. This demonstrated how understanding the individual and meeting their unmet needs could significantly reduce restrictions while improving safety, dignity and quality of life.
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Care provider: Your Support
Date published: April 2026
Safeguarding through learning and action
The registered manager and staff team showed great commitment to ensuring people were safe and any concerns raised were fully reviewed. Safeguarding concerns were investigated to the highest standard in a systematic and detailed manner, ensuring every single part of the allegation was responded to in detail.
As part of their exceptional approach to safeguarding the registered manager was not afraid to report concerns to the police to ensure thoroughness and that nothing was missed. In addition to reviewing safeguarding concerns, the registered manager ensured systems and processes relating to any concerns were fully reviewed with staff to ensure potential lessons were learnt.
The registered manager had logs and records that showed appropriate action had been taken where necessary. The management team have fully embedded a culture of safeguarding people through learning. There were many case studies that demonstrated the teams go above and beyond to assess, review and improve outcomes for people. This was not just limited to care needs but also included case studies on staff induction, communication and dining.
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Care provider: Manor Lodge
Date published: September 2024
Experienced leaders
Leaders were experienced in investigating safeguarding incidents and taking action to help ensure people were protected from abuse. A range of initiatives were in place, alongside appropriate training, to help ensure an open and transparent culture where people and staff could feel confident to raise any concerns.
Leaders promoted people’s consent and choices in their care and understood the principles of the Mental Capacity Act (MCA) but had not needed to complete any mental capacity assessments themselves to inform people’s care plans. Staff had been trained and understood how to identify indicators of potential abuse and what actions to take to help promote people’s safety. Staff consistently felt their managers would take the right actions to safeguard people if they went to them with any concerns. Staff promoted people’s decision making and provided them with choices over their care.
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Care provider: Just a Little Company
Date published: July 2024
Safeguarding training with documented referrals
Staff had received training in safeguarding and there was an up-to-date safeguarding policy in place. The organisation had followed safeguarding procedures and made referrals to the local authority as well as notifying the Care Quality Commission when required. Records showed referrals, investigation details and outcomes with action plans where required.
In care homes, and some hospitals, this is usually through MCA application procedures called the Deprivation of Liberty Safeguards (DoLS) We found the service was working within the principles of the MCA and if needed, appropriate legal authorisations were in place to deprive a person of their liberty. The documentation supported that each DoLS application was decision specific for that person. For example, regarding restrictive practices such as locked doors, sensor mats and bed rails. We saw that the conditions of the DoLS had been met.
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Care provider: Arlington House
Date published: June 2024
Independent whistleblowing helpline
The provider had introduced a dedicated separate whistle blowing line with an independent company with a 24-hour phone line, to encourage staff, visitors and people to come forward with any concerns. Posters had been displayed in offices and in newsletters and correspondence about this.
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Care provider: Avenues South East
Date published: November 2022