The examples below provide insight into how other Good or Outstanding rated services are succeeding in this area of inspection.
Use the filter to choose different types of examples or select based on related prompt.
Supporting successful transitions back home
The provider supported people to move from residential care into their own homes when the time was right for them, helping them achieve greater independence while ensuring families felt supported throughout the transition. One relative described the move home as “life changing” and explained that staff were mindful of both their needs and those of their family member, regularly checking they had the support they needed. The person was supported by a consistent core team, providing continuity of care and trusted relationships. As a result, their anxiety medication was reduced, their appetite improved and their need for nutritional supplements halved. This demonstrated the life-changing impact of personalised, consistent support on both the person's wellbeing and their family's confidence and quality of life.
Read more about this service .
Care provider: Catherine Tam Agency
Date published: July 2026
Supporting unpaid carers with skills and wellbeing
The provider placed a strong emphasis on supporting unpaid carers, recognising the essential role they played in maintaining people's independence and wellbeing. Carers were offered practical training, including resuscitation and falls prevention, equipping them with the skills and confidence to provide safe care when staff were not present. The service also recognised the importance of carers' own wellbeing by carrying out regular support reviews and mental health assessments to identify any risks or additional support needs. This proactive approach helped carers feel confident, valued and supported, strengthening continuity of care and improving outcomes for both the people receiving support and their families.
Read more about this service .
Care provider: Respectful Care Nottingham South
Date published: July 2026
Providing accessible care information
The provider ensured everyone could access information about their care in a way that suited their needs and preferences. People could use an online client portal to view their care package notes, helping them stay informed and actively involved in their care. For those who preferred not to use digital technology, or were unable to do so, equally comprehensive paper records were provided in formats tailored to their communication needs. Leaders regularly checked that the chosen format continued to work for each person, ensuring they remained fully involved in decisions about their care. This flexible approach prevented people from being disadvantaged because of digital literacy, disability or personal preference.
Read more about this service .
Care provider: One to One Support Services
Date published: June 2026
Supporting people to develop healthy relationships
The provider developed an innovative healthy relationships course to help people understand and build safe, positive relationships. The course was created in partnership with external organisations after staff identified concerns about one person's safety within a romantic relationship. Rather than restricting the person's choices, the provider responded by developing an educational programme that promoted understanding, confidence and informed decision-making. Several people took part in the first course, with both participants and staff reporting positive outcomes and improved awareness of healthy relationships. Following its success, the provider planned to offer the course to others who could benefit, helping more people develop the knowledge and skills to form safe, fulfilling relationships.
Read more about this service .
Care provider: Hounslow Supported Living Services
Date published: June 2026
Making gardens accessible to promote independence
When one person and their support staff identified that they could not safely access the garden, the provider worked alongside them to find a practical solution. Staff supported the person to apply for grant funding and successfully sourced the funding and materials needed to adapt the outdoor space. The improvements made the garden fully accessible, enabling the person to enjoy it independently for the first time. This personalised approach increased the person's independence, improved their wellbeing and created new opportunities to take part in meaningful outdoor activities in their own home.
Read more about the service .
Care provider: MacIntyre Leicester
Date published: June 2026
Promoting equality through personalised support
The provider demonstrated a strong commitment to equality by supporting one person to access private services in a way that respected their rights, choices and individual needs. Staff worked closely with the person, their family, legal representatives and the wider support team to develop a safe, person-centred approach that enabled the individual to access the service without unnecessary barriers. Rather than limiting opportunities because of the person's support needs, the provider focused on removing inequality and promoting choice. One staff member described their role as being an advocate, ensuring the person was not discriminated against and could access the same opportunities as anyone else while receiving the support they needed to do so safely.
Read more about this service .
Care provider: AJ Case Management
Date published: June 2026
Aspirational, enabling, independence-focused care
The provider was exceptional at ensuring people could access the care, support and treatment they needed when they needed it. Leaders and staff assisted people to meet their goals and fulfil their aspirations. Staff and leaders saw opportunities and not obstacles and fully embraced in devising and supporting people to live meaningful lives. For example, 1 person was supported to increasing their own independence skills through role modelling, active participation and self-reflection in all aspects of their life. This support has enabled the person to move into their own property and staff facilitated them to live independently. This person had a desire to work and through the support and staff commitment to succeed, was successful in obtaining a part time work. Staff also enabled the person to experience a holiday. These examples gave the person opportunities that have become a reality and supported the person to access interests and desires that have met their goals and aspirations.
Read more about this service .
Care provider: Resurgence Case Management Limited
Date published: April 2025
Adaptable, inclusive, emergency-ready service
The provider was exceptional at ensuring people could access the care, support and treatment they needed when they needed it.
Support plans detailed reasonable adjustments needed to ensure people’s mobility and communication needs were met and we observed various adaptions which helped improve the accessibility of the service. There were raised flower beds for people who used wheelchairs, adapted bedrooms and bathrooms, hoist systems, and large open spaces for those who needed them. A partner fed back, “This is a bespoke respite service with a high specification of facilities which provides flexibility for meeting complex needs.” Another added, “If any additional equipment or resources are needed the management team take prompt steps to secure these for the individuals they support.”
The service was staffed at all times to facilitate emergency placements, including for those who may otherwise have difficulty accessing timely care. The registered manager explained how they adapted the rota or changed people’s stays to accommodate these placements, whilst being considerate of the impact on others. A relative told us, “The service will always facilitate the number of nights as agreed. They would try their best to facilitate emergency placements. They were great when I was in hospital a few years ago.”
The management team shared on-call responsibilities and often covered shifts outside of normal hours.
Read more about this service .
Care provider: Meadowfold Hyndburn Ribble Valley Short Break
Date published: February 2025
Accessible, rights-based, inclusive communication
The management team was exceptional at ensuring people could access the care, support and treatment they needed when they needed it.
Human rights principles were echoed throughout people’s individual care plans. The staff team showed these in practice, through a variety of ways, such as: ensuring people and their relatives had the opportunity to visit the service for themselves prior to admission and be a part of the decision-making process.
People were supported to use alternative forms of communication to enable them to keep in touch with their relatives and friends. These included supporting video calling to ensure all people had equal opportunities to maintain relationships. One person told us how they were looking forward to a planned call the following day, with their relative using this technology. The service provided information for people in different formats. For example, resident surveys had both large print as a standard, but also pictures to elicit more accurate feedback. There was access to easy read documents, such as how to raise a complaint or explaining how to place a vote as well as consent forms.
Read more about this service .
Care provider: Wilford View Care 微微草视频
Date published: February 2025
Championing people's needs
Staff gave the 微微草视频 examples showing how they had often advocated for people, over extended periods of time so people had access to the care and the support they wanted. This included frequent championing of people's needs with health professionals and other organisations. This had resulted in measurable improvements in people's quality of life, independence, confidence and health outcomes.
Read more about the service .
Care provider: Right at 微微草视频 - Isle of Wight
Date published: November 2022